客户服务代表
职责和责任
1.管理来电和客户服务查询
2.培养领导者，发展成为新客户。
3.识别和评估客户满意度的需求。
4.使用Light方法/工具提供准确，有效和完整的信息。
5.处理客户投诉，在限定时间内提供适当的解决方案和替代方案;跟进以确保解决。
6.遵循沟通程序，指南和政策。
7.Handle电子邮件，社交媒体，网络聊天。
要求：
在呼叫中心，电话销售营销，客户关系方面至少有两年的经验。
优秀的人际沟通技巧
高水平的专业性
客户服务导向和解决方案提供商
能够在压力环境中积极响应。
与团队合作并合作。
双语 - 普通话和英语
Female
薪资待遇：5000AED
发送简历至：[email protected]
Customer Service Agent
Duties & Responsibilities
1.Managing incoming calls and customer service inquiries
2.Generate leads that develop into new customers.
3.Identify and assess customers’ needs to achieve satisfaction.
4.Provide accurate, valid and complete information by using the Light methods/tools.
5.Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
6.Follow communication procedures, guidelines and policies.
7.Handle Emails, Social Media, Web Chat.
Requirements:
With minimum two of years of experience in call center, telesales marketing, customer relations.
Excellent interpersonal communication skills
High level of professionalism
customer service-oriented and a solution provider
Ability to respond positively to working in a pressured environment.
Work well with a team and be co-operative.
Bilingual – Mandarin and English Language
Female
Salary Package: 5000AED
Send CV to: [email protected] | 
